ER
Elzette R

1 reviews | Active since Feb 2017

10 Feb 2017, 19:56

Vodacom bad service

<p>My husband passed away in July 2016 and since then I have been battling to stop and sort out his cellphone contract with Vodacom. I have proof of being there and several different Vodacom stores and everytime I get a differenr answer or they are not able to assist or help me. I have made phone calls, mailed letters and still nothing. This is really becoming a problem and is unexceptable. Please respond to my problem. Thanks</p>

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Replies (2)
Vodacom
Vodacom's reply11 Feb 2017, 06:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Feb 2017, 08:13
Official

As per telephonic discussion,feedback provided.