mD
mpumi D
1 reviews | Active since Aug 2011
28 Jun 2019, 08:55
Vodacom BAD service
I recently wrote to hello Peter about the tablet that I got from Vodacom, I bought it for my son to use at school, but he does not enjoy it as it was booked in for repairs six times in 1 year. I asked Vodacom to change the tablet as my son's studies are being distributed. Vodacom called me and told me the is nothing wrong with the tablet. My question is they really thing I would just book in a tablet that has nothing wrong six times, and what about their technicians that accept it and book it in for repairs after checking it. And mind you I still have to pay for this tablet for another year and a half. Is this really how Vodacom is thanking me for being a Loyal customer to them for more than 22 years??? I'm really disappointed with their service and I wish they could cancel all my contracts with them I'm tired of this up and down
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Jun 2019, 09:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jun 2019, 09:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Jun 2019, 13:10Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate, feedback on this query has been provided and will remain unchanged. This matter is now considered closed.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate, feedback on this query has been provided and will remain unchanged. This matter is now considered closed.
RegardsVodacom Consumer Website Team
Vodacom's reply28 Jun 2019, 13:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate, feedback on this query has been provided and will remain unchanged. This matter is now considered closed.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate, feedback on this query has been provided and will remain unchanged. This matter is now considered closed.
RegardsVodacom Consumer Website Team
mD
mpumi D's updateReviewer Update
28 Jun 2019, 15:20I am totally unhappy with this resolution, I will have to pay for a unit that is problematic where an exchange unit would have solved this problem.
Please note that each time this unit is sent to the store, it is confirmed to be faulty, it's bizzare that now I'm told it's not faulty.
Also your technicians at the store stated that if it's white people they change devices without delays. They don't understand why I am subjected to this treatment.
This device is from your repair center 6 times and I am not crazy.
Your reaction leaves a lot to be desired.
I'll not pay this debit order going forward and I'll not be collecting the device from the store.
Please note that each time this unit is sent to the store, it is confirmed to be faulty, it's bizzare that now I'm told it's not faulty.
Also your technicians at the store stated that if it's white people they change devices without delays. They don't understand why I am subjected to this treatment.
This device is from your repair center 6 times and I am not crazy.
Your reaction leaves a lot to be desired.
I'll not pay this debit order going forward and I'll not be collecting the device from the store.
mD
mpumi D's update28 Jun 2019, 15:20
Reviewer Update
I am totally unhappy with this resolution, I will have to pay for a unit that is problematic where an exchange unit would have solved this problem.
Please note that each time this unit is sent to the store, it is confirmed to be faulty, it's bizzare that now I'm told it's not faulty.
Also your technicians at the store stated that if it's white people they change devices without delays. They don't understand why I am subjected to this treatment.
This device is from your repair center 6 times and I am not crazy.
Your reaction leaves a lot to be desired.
I'll not pay this debit order going forward and I'll not be collecting the device from the store.
Please note that each time this unit is sent to the store, it is confirmed to be faulty, it's bizzare that now I'm told it's not faulty.
Also your technicians at the store stated that if it's white people they change devices without delays. They don't understand why I am subjected to this treatment.
This device is from your repair center 6 times and I am not crazy.
Your reaction leaves a lot to be desired.
I'll not pay this debit order going forward and I'll not be collecting the device from the store.
mD
mpumi D's updateReviewer Update
28 Jun 2019, 15:39Also I may say that this matter will not end this way. I am involving my party EFF and writing to Shameel Josuub GCEO and will find an ombudsman who can invite me to a solution that I can accept. I will also find a publication that can write about this so that the consumers know how you treat us.
I would understand if I used this device for more than 12 months, the device gave me problems within a month of inception of the contract and has been problematic since and I pay each month. I bought it so that my son can use it for school as they on e-learning (Eden-glen high) I do not derive any value from this relationship. The entire school holidays he has not studied because all the books are stored on the device.
Appauling is an understatement your service is horrible.
Regards
NC Dladla
I would understand if I used this device for more than 12 months, the device gave me problems within a month of inception of the contract and has been problematic since and I pay each month. I bought it so that my son can use it for school as they on e-learning (Eden-glen high) I do not derive any value from this relationship. The entire school holidays he has not studied because all the books are stored on the device.
Appauling is an understatement your service is horrible.
Regards
NC Dladla
mD
mpumi D's update28 Jun 2019, 15:39
Reviewer Update
Also I may say that this matter will not end this way. I am involving my party EFF and writing to Shameel Josuub GCEO and will find an ombudsman who can invite me to a solution that I can accept. I will also find a publication that can write about this so that the consumers know how you treat us.
I would understand if I used this device for more than 12 months, the device gave me problems within a month of inception of the contract and has been problematic since and I pay each month. I bought it so that my son can use it for school as they on e-learning (Eden-glen high) I do not derive any value from this relationship. The entire school holidays he has not studied because all the books are stored on the device.
Appauling is an understatement your service is horrible.
Regards
NC Dladla
I would understand if I used this device for more than 12 months, the device gave me problems within a month of inception of the contract and has been problematic since and I pay each month. I bought it so that my son can use it for school as they on e-learning (Eden-glen high) I do not derive any value from this relationship. The entire school holidays he has not studied because all the books are stored on the device.
Appauling is an understatement your service is horrible.
Regards
NC Dladla