EZ
Eugene Z
1 reviews | Active since May 2019
03 May 2019, 13:44
Vodacom Bad service
Phoned vodacom customer care since end of of Feb to help me with a mistake they made on my account I phoned in every week for more than 2 months and still they say I must log a call, I have done at least 15 times, always tell me it will be sorted out, nothing happens. And if the guy on the line can't help me they say let me put you through to someone that can help they drop the phonw, they don't let me speak to a Team leader, they said a team would phone me on numerous occasions, no one ever phones, vodacom is very bad with very bad people working for them BUT I CAN'T GET OUT OF THE CONTRACT SO I HAVE TO TOLARATE THIS, AND IF I STOP PAYMENT THEY WILL HAND ME OVER SO WHAT MUST I DO?
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Replies (2)
Vodacom's replyOfficial
03 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 May 2019, 16:38Dear Eugene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply03 May 2019, 16:38
Official
Dear Eugene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)