1 reviews | Active since Feb 2017
Vodacom bad service
<p>i`m so disipointed with Vodacom.... i sent phone them about a querie spoke to 7 different people and my problem is still not been solved... i also email some guy Pieter who is suppost to be the CEO of something really dont know... he only read my mail didnt say anything back or nothing.....</p> <p> </p> <p> I would like to express my utter disgust with the response from Vodacom as it looks like my query are just being ignored and cannot be finalized satisfactorily as requested. I'm a lifelong and loyal customer of Vodacom for a couple of years and don't appreciate the way that I'm being treated. A simple query that was initially Vodacom's mistake can't be resolved as the responsibility are being shifted.The consultants I dealt with are so useless as the one is confirming the detail and the other are unable to do so. That's something I don't understand as a consumer as you are using one system. It feels as if the query are being dragged until the debit order date to submit your ridiculous amount that I refused to pay and demand that the query be resolved ASAP otherwise I need to take further steps.<br /> <br />I hope you understand my frustration and hope that it will be resolved soon and I awaits yor speedy response.<br /> </p> <p>After this mail i made more calls and i still dont understand whats going on with my account....</p> <p> </p> <p>Very frustrated </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
