JJ
Juanita J

1 reviews | Active since Feb 2017

01 Feb 2017, 11:30

Vodacom bad service

<p>i`m so disipointed with Vodacom.... i sent phone them about a querie spoke to 7 different people and my problem is still not been solved... i also email some guy Pieter who is suppost to be the CEO of something really dont know... he only read my mail didnt say anything back or nothing.....</p> <p> </p> <p> I would like to express my utter disgust with the response from Vodacom as it looks like my query are just being ignored and cannot be finalized satisfactorily as requested. I'm a lifelong and loyal customer of Vodacom for a couple of years and don't appreciate the way that I'm being treated. A simple query that was initially Vodacom's mistake can't be resolved as the responsibility are being shifted.The consultants I dealt with are so useless as the one is confirming the detail and the other are unable to do so. That's something I don't understand as a consumer as you are using one system. It feels as if the query are being dragged until the debit order date to submit your ridiculous amount that I refused to pay and demand that the query be resolved ASAP otherwise I need to take further steps.<br /> <br />I hope you understand my frustration and hope that it will be resolved soon and I awaits yor speedy response.<br /> </p> <p>After this mail i made more calls and i still dont understand whats going on with my account....</p> <p> </p> <p>Very frustrated </p>

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2017, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team