JS
Jean S

1 reviews | Active since Sept 2016

23 Jan 2017, 14:26

Vodacom bad service

<p>Begining of last year .Some one *****elently opened two vodacom acounts on my name in Mbombela .The debit orders went off and i stoped them .Went to the police station got affidavids and took them to the Vodacom customer service centre .the case nr i got from them was 190 90 241 and it was send to the following email ********** .I got another acount stoped it again and took another affidavit in to the same Vodacom centre .</p> <p>i heard nothing for months .Then sudenly i got a call from dept collectors and the amount was alot more .</p> <p>i went to Vodacom and they lost the paper work and nothing was on the system .All that tels me some one did not do there job .And now i have been black listed because somone didnt do there job.And there are a much bigger amount yhat is outstanding now .I send everything more than once to the dept collectors and i am not getting any responce from them .</p> <p>I need my name cleared i can not do anything this is very serios now .</p> <p> </p> <p>regaurds</p> <p>Jean Pierre Steyn</p> <p> ********** 006082 </p>

0
Replies (2)
Vodacom
Vodacom's reply23 Jan 2017, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JS
Jean S's update20 Feb 2017, 11:16
Reviewer Update

Good day

i just wanto thank Vodacom

They sorted out my acount and took it off my acount .

Thanks very much

jp steyn