KF
Khanyisa F

1 reviews | Active since Jul 2011

19 Sept 2018, 10:20

Vodacom Bad service

I recently wrote a report about Vodacom who sent my debt to collectors and even blacklisted me for the contract that I closed and besides they never informed me that I'm owing them. so they sent someone to call me and promised that they'll get back to me, until today i'm still waiting. I worked so hard to improve my credit scoring and I wont allow you to just destroy that with your unprofessional conduct.

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2018, 11:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Sept 2018, 13:28
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team