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AQEEL H

1 reviews | Active since Aug 2018

27 Aug 2018, 15:52

Vodacom Bad Service

Due an upgrade , have been waiting now almost 2 weeks , have tried with 2 branches , have made 3 attempts on the App , have called in 3 times to speak to a Red Consultant. I have been with Vodacom for almost 20 years and have never experienced this kind of Bad service. Every time i call they say they are waiting for acquisitions to respond for increasing my portfolio. I am currently on Red Advantage , want to upgrade to Red Select which is a cheaper monthly option . Deal has also disappeared on the online app. Device + 800 min free + 2gb data as well as a Study voucher. Maybe the deal no longer applies ( HAVE PROOF OF DEAL) or maybe they don't need the Bussiness Now deciding to move over to Telkom I have spoken to a Vuyo and Amanda( 27/08 - she mentioned she will get back to me i am willing to give a her a chance ) and another consultant who promised to get back to me as well. Ref for my first call - 1- ********** **********

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Replies (3)
Vodacom
Vodacom's reply27 Aug 2018, 16:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AH
AQEEL H's update31 Aug 2018, 14:42
Reviewer Update
Receive a SMS almost Immediately after review - Great Received a Call from call from call center agent 2 day later - OK i guess - very help full Now 2 days later and still waiting on a response with regards to Query , but did however receive an sms saying that my Call reference number has been close -Guess what i still have no idea where i stand on my Upgrade. I am still wait.............................................................................................................................................
AH
AQEEL H's update15 Sept 2018, 16:37
Reviewer Update
Follow update on Vodacom service - Horrible , never had such bad service in my life . 1 Sep requested to forward 3 months banking details . 3 Sep Sent through request 3 Sep Confirmed by e-mail that my docs have been received and forwarded to Back office . Since than i have received no call from the Agent handling my request , have sent through know 4 email to the Agent and have received no reply's or no calls. I guess Vodacom does not care about their clients - The call center agent is - Mooketsi Nkaota (USELESS) , If they ask me again for my Documents they can take their business and keep it. It seems that the only way they respond is through Hello Peter . I have just been to a Vodacom shop - ****arney who has confirmed that there request or my Docs have not been loaded. I guess i need to continue waiting ........................................................................................................... Worst service , time for SA to see the light maybe time to should consider New Provider.