OvdV
Oelof van de Vyver

1 reviews | Active since Feb 2016

23 Jul 2018, 14:07

Vodacom Bad Service

After phoning Vodacom on occasions, 25 May @ 15h38 and 12 June @12h16, regarding a account problem I posted my problem on hellopeter on 18 June as my queries could not be resolved. I did receive a email from the "Vodacom Customer Website Team" on 19 June stating some clause that say that they will contact the customer if changes to their contract conditions will take place. My contract conditions were changed, up my monthly payment and giving me more data, which I dont need and do not want. I rep**** to this email 25 June and again on 16 July but got no response.

0
Replies (3)
Vodacom
Vodacom's reply23 Jul 2018, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jul 2018, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jul 2018, 15:02
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic