Vodacom - bad service

My Vodacom Broadband Router broke and I had to wait about 2-3 months for it to be repaired. I lost 80 x 3 gig of data. I have a business contract and I run a IT call-in company with the lte router. I had to buy data on my phone and use that to do my work because I did not know that it will take so long to be repaired. A month ago my router broke again.... I phoned the repair centre and asked them if I can buy a new one because repairing it takes way to long. They said that they do not have stock. I went to 2 x vodacom shops to buy the router but both said that they do not have stock and that they will not be able to tell me when they will get some stock in. They said that I must buy the huawei G659 router from any shop , because the ****le will work with that router. I asked the help centre and the vodacom shop in Gateway. They said all the same thing. I even showed them my broken router and the ****le with it and that is what they all told me. So I bought the Huawei G659 router (non vodacom), and the ****le did not work on it because it wants the solution id username and password. I phone Vodacom and the tech told me that it must be a Vodacom Huawei G659, and that he can't give me my own username and password to connect to the Vodacom network. So I bought this router for nothing and Vodacom can't help me with the Vodacom router and I am still without my data. I must buy extra data again to keep my business going. It is my account with my data that I bought and I do not have access to it. It also does not work if I connect the ****le to my laptop with the vodacom app.