1 reviews | Active since Feb 2011

12 Mar 2018, 14:55

Vodacom bad service

The Most horrible service ....

So I was looking to purchase an Iphone x 64g cash -- i called about 5 times to get a written quotation I spoke to chantal and shivani from la lucia branch. eventually they kept putting me on hold every time i called and i keep cutting the call and calling back. Then in the most rude arrogant voice i was told by shivani that she told chantel to tell me that they will be sending the quote! I then asked for a contact where i can complain and she gives me the store email add which is ********** -- She also told me that all calls are recordered, so i would like for all my calls to be pulled out and listened to!!! ive calle from 11am till 14h47 was the last conversation i had with them!

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 15:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update13 Mar 2018, 10:51
Reviewer Update
Yeah so much for that!!!