vodacom bad service

I went into the canal walk vodacom store to do a porfolio upliftment on Saturday the 25th as I want to take out a contract phone, I was told it would take 24 hours. I cant get hold of the branch,there number cuts out,have been trying since sunday. Ive been calling vodacome customer care where I was given numerous numbers to contact but my portfolio still shows pending on the sytem. Its been 4 working days and still nothing