Vodacom Bad service

I'm so irritated with Vodacom. Wanted to upgrade one of my contracts just to find out that two of my contracts was upgraded with one upgrade. I was not informed of this and I did not receive a device for the other contract that was also upgradesd. No communication whatsoever. Now I'm informed that the. rewards third party is responsible and Vodacom cannot assist, which according to Vodacom I'm losing out on the black Friday deal. I've been trying to sort this out since Friday. I'm going to cancel all my contracts with Vodacom. Pathetic service. No accountability.