Vodacom Bad Service !!!!!

<p>My name is Mangele Dladla and I am extremely irritated. I app**** for a cellphone upgrade ( Hauwei P9 Lite) on the 12th December via Vodacom contact centre and the lady that i spoke to was very helpful . I was advised that it will take 2-3 days for delivery because they will only receive stock of the phone that i requested for on the 14th December 2016. I called vodacom customer care today 21st December 2016 spoke to the upgrade department i was advised that the phone was delivered on the 15th December but the delivey people got lost and couldnt find the place. My annoyance with Vodcaom is that nobody contacted me to inform me of that . I am now advised that the delivery has been sent back to the Vodacom warehouse and i must call Vodacom again after 2 days to re apply for and upgrade because apparently their process is that once the order has been sent back , they cannot re-submit the order. My opinion is that Vodacom is ridiculous , i've been a loyal customer to vodacom for over 10 years and the sevice that i have received is appauling. People that i've spoken to at Vodacom contact centre Nompumelelo; Godfrey Mangena ; Palesa and a manger by the name of Mirriam.</p> <p> </p> <p>contact Number ********** 992</p> <p>alternate contact number ********** 189</p> <p>email address: **********