Vodacom Bad Service!

<p>November 2016 we went for a upgrade for my husband's iPhone in Paarl Mall. The assistant was Rochelle and took almost 40minutes with the upgrade from an iPhone 5 to iPhone7. She finalised all the paperwork and updated our new address. The iPhone 7's where all out of stock and she said she will order the phone and will send a notification when the stock arrived.</p> <p>Today is the 13th of December and we still did not hear anything from Rochelle or anyone at Vodacom regarding the upgrade and the iPhone. I went to the mall. Rochelle was not there and a very irritated Rowen assisted me. He said there is no evidence that I completed an upgrade and no one ordered a phone for me. He kept saying it is not his fault and he can do nothing for me...</p> <p>I asked if we could just do the upgrade and I am also due for an upgrade. He said he can not guarantee that Vodacom Paarl Mall will receive any stock what sever. I asked if I should go somewhere else and he said it is up to me...<br />Well done Vodacome!</p> <p>I will take this service complaint further and will also terminate my services from Vodacom in future.</p> <p>Regards</p> <p> </p>