VODACOM BAD SERVICE

5 months ago vodacom sales persons came to my house asking if im interested in their fibre,an being a existing vodacom client i said yes,a router was sent to me before fibre cables was even laid in my area.Two months later fibre cables was laid in my area an i contacted vodacom to have my line installed and activated.On the 28th of july they had octotels technicians come out an connect my internet.The evening when i got home i contacted vodacom to inform them that the internet was not working,two weeks later it was still not working,eventually they told me the problem was on octotels side,i got octotel out myself to come check the line and they informed me that nothing is wrong with the line an that the problem is on vodacoms side,i have been phoning vodacom every second day and they keep telling me that they will escalate the problem but once i put the phone down i dnt hear from them again.I phoned again last week and told them that i want to cancel everything and return the router,they then told me that i will hav to pay a fee of over a R1000 to cancel.I then phoned again 3 days later and they told me that the cancelation department will contact me within 24 to 48hrs,its almost a week now and i still haven't received any feed back.VODACOM IS A TOTAL WASTE OF TIME,I WILL NEVER REFER ANYONE TO USE VODACOM!