Vodacom bad service

<p>I am sick and tired of Vodacom's bad service. If you do not hold on for ages to get through to somebody, you get eventually through to a consultant who interrupts you continuously or laughs at you when trying to explain you problem. They think you, the customer, is either stupid or a *****. Last month when I upgraded to a wifi router, much to my own dismay, my 5GB data disappeared before my eyes just like that. They eventually came to the party and reimbursed me for my last data. This month is my parents turn. I helped them to upgrade to the wifi router as well as from the 1st of December. It is today the 3rd. My mom basically went online to check her emails, write an email and that was it . And in the time of doing this, she lost about 3GB. How on earth is this possible? When I tried to explain it to the consultant that this never happened when they were using a ****le, he just laughed it of and said we must check the settings and bladi blah blah. This is unacceptable Vodacom. I have not gotten any response from my previous complaint here on Hellopeter. I hope this time I do get a decent reply and service from you!</p>