JN
Jody-lee Nel
1 reviews | Active since Jun 2020
15 Jun 2020, 15:13
Vodacom_ Bad Service
I have not been able to receive any incoming calls from other networks since last week Wednesday, the 10th Of June 2020. If I call the call centre now again , it would be the sixth time trying to get this issue sorted. Today only I get told that it will take up to 7 working days for my ticket to be resolved. ( I called the Call Centre on 12 June) 3 times I have been told it has been "escalated" . Thinking it would be better to just go and buy a new SIM or go back to MTN
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Vodacom's replyOfficial
15 Jun 2020, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2020, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team