Vodacom - bad service

Good morning, I'm so disgusted in Vodacom. I did a data upgrade on my number the 13th of November and told the lady that I need to upgrade my phone still and will do it by the end of November. I went to the Cresta Branch yesterday and when I wanted to do my upgrade, Bianco said to me that I already did a upgrade and I can't do my upgrade. I do understand about the data upgrade but I told the lady I want to do my phone upgrade and she said no worries it still can happen. He said it will be sorted out today but when I phoned there he wasn't in until Thursday. Very nice for a client not to get service. I'm very very very upset with this sevice and this is not the first time that something like this happened to me. I'm going to move all my numbers over to MTN or Cell C or Telkom, I can't take this kind of service anymore and I think Vodacom is pathetic. This service is very bad! Vodacom is pathetic. Very bad.