AM
Amanda Mpakati-Monakali

1 reviews | Active since Aug 2020

31 May 2021, 08:52

Vodacom bad service

I’m not going to be exploited by Vodacom numerous times I logged the calls about the data that they claim I requested via USSD what’s funny is that even after I reported and asked them to cancel this it kept happening, the other day I got the message that the data was loaded same date in a month I immediately called they call center dealt with a very rude agent who insisted that that I requested that data. Vodacom you are very proud in telling people that you will put them on ITC so you’re are deliberately ******** and giving people ****ty service. You decided to suspend the number now you are billing me for something I don’t use

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Replies (1)
Vodacom
Vodacom's reply31 May 2021, 12:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team