Vodacom bad service

So after lodging this complaint on Hello Peter I received a call from Vodacom the very next day to inquire about my refund and I was quite chuffed with the immediate response little knowing it was just another empty promise... I then had to call their call centre several times and still absolutely no progress. I am now beyond disgruntled with this pathetic level of service I am not receiving! I had no idea it would take this long for me to receive my own money back due to their lack of interest! I have had it and I will never ever even consider using them again.