Vodacom bad service

<p>The end of April I received a message from my bank that Vodacom deducted money from my account.i went to the bank to reverse this money because I don't have an account with Vodacom.a nd that I presume ***** has been committed on my name .I went to Vodacom to tell them to stop this account that was opened on my name .they told me that I would to go to the police and get a certified statement claiming that I never opened this account and that my car was ****** with my id .I did as per their request.on the 14 of may I went back to Northgate with this statement to close the account .the lady send me the email with a reference number to assure me the account will be investigated and closed.Augustus the 28 I received a message once again from my bank that Vodacom has deducted money from my account once again .the 2 of September I went to Clearwater branch to ask them what this was all about so they told me that this same account was still opened and was only placed on a soft locked .I gave them the documents again with my case number of my ****** car and that my id book was ****** .I told them that someone had done ***** on my name and that this account needs to be stopped.the 13 of September I went back to the Northgate branch to ask feed back as i have received none from Clearwater .they told me the same story that my case is being investigated I told them fine on the 16 of September I did a follow-up and foned the ***** department and I received no help.</p> <p>In these 3 months I had to take of work use my Money for phone calls and my credit record has been affected cuz of Vodacom putting me on the ITC .I really need help and I would like to take this matter even further </p>