Vodacom bad service

Following my previous 3 reviews and the two(2) IDENTICAL responses I got from Vodacom which read as follows:-

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,

--It is clear to me that they have a "Robot reply" to messages from Hello Peter just as their customer care we-based useless robot. Well, I believe in my country it became the sad norm that "customer care" is presented to customers in gold-wrapped parcels, but when you really need it, you are lucky to recieve a service parcel wrapped in newspaper paper. Johan de Wet Vodacom Consumer Website Team