Vodacom bad service

I have been trying since the beginning of July to cancel my LTE contract with no success. I have:

1. Contacted their help line, and been told that my query has been logged and elevated 2. That a technician will be contacting me within 24-48 hours 3. None of this happened 4. I contacted their help line again several times (it is almost impossible to talk to someone on your help line) 5. I was eventually given a query number - 002D5aHECUHUQF75 6. A technician contacted me approximately two weeks later (so much for two days as promised!) 7. Hel told me that Vodacom is aware that there is very poor signal in Winston Park 8. He told me that Vodacom is seeking to put up a new tower in Winston Park 9. He could not tell me how long this would take since it depended on third parties 10. He told me to try to go onto 3G on my LTE modem to get some signal – I did not pay for a 3G connection.

I have come to my wit’s end on how to cancel this contract, and the service from Vodacom has been nothing but disgusting. Please action this immediately or I will have to contact my lawyers to resolve this.