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flossie P

1 reviews | Active since Mar 2020

09 Mar 2020, 08:19

VODACOM BAD SERVICE

Poor service received from Vodacom

called customer care regards with my accounts reactivation the consultants are sounding horrible on calls...not a good service whatsoever

my account was refused to be reactivated whilst the fault is on their side for not debiting on time. now I have to stay with a handset that does not work for the entire month. very disappointing customer service.

cancelling my service with them the network is beyond horrible.

0
Replies (1)
Vodacom
Vodacom's reply09 Mar 2020, 13:03
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team