Vodacom bad service

My Fibre line is off since the 7th of October, I reported it as not working and explained exactly what was the problem, the technicians that come out get it working but do not fix the problem , so everytime it rain I sit without fibre for days . My son is using the data as he is studying per internet at Potch university. This is the worst service I ever experienced, if I can make a suggestion DO NOT GET VODACOM FIBRE. Appointments was made to fix it yesterday and up to now no calls from them no service, I am stating now I am not paying for the service for all the expenses that i had to keep my son going and to keep on contacting Vodacom.