Vodacom bad servese

Hi good day i have a big problem with my vodacom Riversdale bit ists not n practice its sowere from Riversdale toe JHB and back iam still waiting for my phone nearly 4 months i had a Cat S62 pro a On my upgrade but the phone were little slow and sended back for an update and someone sended met a another phone thats not my phone and sended back and now my phone is gone between cat and vodacom office and now they want to pay the full amount of the cat phone and ask me if i want a another phone and sed yes send me n samsung phone but its 3 weeks later now and still no news and iam paying for someting i dont have my dad baught me a samsung A35 phone so that i have n phone to use so iam paying dubble now on phones that not right people iam a vodacom user for over 20 years and thats the work i get not good not good