MM
MBALI M
1 reviews | Active since Sept 2021
15 Sept 2021, 09:53
VODACOM BAD SERVCE
Vodacom is not coming to collect their broken phone which I took by contract in less than a month the screen went blank. They continued billing me for over a year they say they can't cancel the contract when they haven't collected the phone as if it's my fault, I've been waiting for them for over a year they are giving me empty promises. I am now sitting with their ******* debt which is blocking me from getting credits.
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Replies (4)
Vodacom's replyOfficial
15 Sept 2021, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MM
MBALI M's updateReviewer Update
11 Oct 2021, 15:21Phone was collected on the 17th of Sept, I phoned the call centre a week later and was told I will get an sms when they've recieved the phone at the warehouse. I haven't recieved anything until today besides an agent who called and said he will be in touch. I phoned the call centre today, they're telling me the phone has been cancelled, which is fine, but now what about this debt I'm left with which is not my fault that the phone wasn't collected on time. I phone the attorneys number that vodacom gave me and they said this matter is between me and vodacom. So now I'm given a run aroundvodacom is pointing me to lega and legal ispointing me to vodacom. VODACOM PLEASE BE PROFESSIONAL AND SOLVE THIS MATTER. I'm stuck with a bad credit bureau.
MM
MBALI M's update11 Oct 2021, 15:21
Reviewer Update
Phone was collected on the 17th of Sept, I phoned the call centre a week later and was told I will get an sms when they've recieved the phone at the warehouse. I haven't recieved anything until today besides an agent who called and said he will be in touch. I phoned the call centre today, they're telling me the phone has been cancelled, which is fine, but now what about this debt I'm left with which is not my fault that the phone wasn't collected on time. I phone the attorneys number that vodacom gave me and they said this matter is between me and vodacom. So now I'm given a run aroundvodacom is pointing me to lega and legal ispointing me to vodacom. VODACOM PLEASE BE PROFESSIONAL AND SOLVE THIS MATTER. I'm stuck with a bad credit bureau.
MM
MBALI M's updateReviewer Update
23 Oct 2021, 10:23Thank you very much vodacom finally the contract has been cancelled, I received an email. The remaining issue now is the debt that has to be cancelled so that I can restore my credit status.
MM
MBALI M's update23 Oct 2021, 10:23
Reviewer Update
Thank you very much vodacom finally the contract has been cancelled, I received an email. The remaining issue now is the debt that has to be cancelled so that I can restore my credit status.
MM
MBALI M's updateReviewer Update
05 Nov 2021, 11:31Thank you VODACOM, everything is now sorted.
MM
MBALI M's update05 Nov 2021, 11:31
Reviewer Update
Thank you VODACOM, everything is now sorted.