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Sharon E

1 reviews | Active since Jan 2015

08 Apr 2016, 08:46

Vodacom BAD sercive

I joined Vodacom sometime this year, because Cell C and Blockbuster Building in Midrand could not connect. Whatsapps took hours to reach me, I'm in trouble on a daily basis due to this. Vodacom promised me that the coverage is VERY good here in Blockbuster Building, have not experienced it yet. If this is true why do I still have the same issue that I had with Cell C? Started with MTN - no coverage, 8TA - even worse, Cell C was great up to a stage, Now Vodacom which is the biggest disappointment ever, as we are less than 1 km apart from each other in Midrand. Please do not tell me there is a problem with my data because there is no problem. I had this checked out. I am on my private WiFi and still the same. Just cancel the contract. You can have your device back as well, I don't care - I cannot and will not be in trouble on a daily basis due to malfunctioning networks. I will rather go back to the days without cell phones and connection problems. Thank you for the automated response that I will be contacted within 48 hrs. (10.25 05/04/2016 to 08.12 08/04/2016) gives me more than 48 hrs. Did you not mean 84 hrs. <br>

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Replies (1)
Vodacom
Vodacom's reply08 Apr 2016, 10:00
Official
Hello yani,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team

Best regards,