Vodacom bad seevice

Good day till to date Vodacom finance people haven’t resolved my matter from the 26th of May and there’s a new query of the 06 of June my transactions have been approved but are not showing into my acc and av been send from pillar to post no help at all. My money is still sitting with them and I don’t understand why they can’t just send my money because I have send through all the documents they required.