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Etiene C
1 reviews | Active since May 2009
25 Apr 2023, 12:38
Vodacom bad reception and Data speeds post 2
I refer to my post on 18 April 2023 titled "Vodacom bad reception and Data speeds". I received 1 sms and 2 phonecards to investigate and was told that they are waiting for the technician with some feedback from the area. Today is the 25th and we are nowhere closer to better reception or data speeds. I lost another 5GB data due to the poor speeds. What must one resort to in order just to get what you pay for??? Is Vodacom capable of resolving this at all?
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Vodacom's replyOfficial
25 Apr 2023, 14:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 14:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Etiene C's updateReviewer Update
03 May 2023, 11:02No consultant has made contact with me and no resolution on my initial complaint. It has been a month since I logged my first complaint and to dat,nothing has been done at all.
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Etiene C's update03 May 2023, 11:02
Reviewer Update
No consultant has made contact with me and no resolution on my initial complaint. It has been a month since I logged my first complaint and to dat,nothing has been done at all.