JJvZ
Jannie Johannes van Zyl

1 reviews | Active since May 2017

23 May 2017, 12:50

Vodacom bad promises

<p>I have signed a contract with Vodacom local dealer because they were the only service provider that over a deal that I can get the latest Gear S 3 as part of the Deal. I have been wating for a deal like this for months</p> <p>After being told by Local dealer that it will take a week to get my new phone and watch, I signed the deal with Vodacom and paid all the fees that I had to pay. I have recieved my Phone almost a week later, but it has been a month now and every time a go to the shop to ask if it has arrived, I get the same story, that the order has been placed but vodacom has not sent my watch.</p> <p>So vodacom I would like to know why do you offer a deal that you cannot deliver on? I believed my local dealer when they said they placed the order. I have paid my vodacom contract faitfully for 8 years and never had a bad experience. I need to know whether you have the watch oe not and when can I expect it?</p> <p>You make my local dealer look bad because of your incompetance.</p> <p> </p> <p>Jannie van Zyl</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply23 May 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,