KK
Karen Karen.Bishop

1 reviews | Active since Dec 2021

11 Jan 2024, 10:41

Vodacom BAD News

I have been trying to get this matter resolved without any response or communication from Vodacom, for an awfully long time. (2020). I did mention that I was going onto debt review as I could not afford these payments of this account after it was cancelled. (I had completed the 24 months period). Going onto debt review was done, and the following payment were made to you: R1016.01. I then complete the debt review ad paid an amount of R1000.00 R500.00 28 November 2023 and R500.00 – 30 October 2023. Total amount due was R1064.79. I paid a total payment of R2016.01. Of which is twice as much of the statement given to me. Then for i got added to credit bureau for an escalated amount of R5944? As an ex-staff member of Vodacom, I know how this works and know that the cancelation was not done on time, and I was continuous billed after the date. Now as this seems to be an ongoing problem, and no one seems concerned in assisting me. All you, (Vodacom), want is the extra money *******ly billed to my account. I would appreciate it if you corrected this account and remove me from the credit agencies as soon as possible.

0
Replies (3)
Vodacom
Vodacom's reply11 Jan 2024, 11:47
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
KK
Karen Karen.Bishop's update11 Jan 2024, 12:45
Reviewer Update
Hi,
So, you as "Vodacom" are not able to help me... every through you started the problem.
What else did i expect!!! NOTHING.
KK
Karen Karen.Bishop's update11 Jan 2024, 12:51
Reviewer Update
Hello,
This number is not even working............