Vodacom BAD Network/Service Provider

I signed a contract for 24mnths and boy was I hesitant. My gut feeling and all fears came to light the day I needed to cancel my contract as it expired. In December 2021 I tried calling the cancellation department and to no success was I able to get through. The voice prompts advises "due to high call volumes" I would need to call back later. This I deemed unfair as I was prepared to wait until I could speak to a consultant. Anyway, 2 gentlemen called me in December offering an upgrade to which I declined and explained I needed to cancel. On the 09/01/2022 I visited a Vodacom store as getting through to the contact Centre was useless. Whilst at the store I spoke to 3 different consultants over the phone ( cancellation department) all of which the calls were cut. I spoke Miriam , Namosa and Kanya and no help at all after spending an hour and 30mins in the store!!!! on the 10/01 I attempted again, called the cancellations department and spoke to Lincoln who advised the contract was cancelled and that 1 of the sim cards ( it was 2 phones on the contract) were no longer registered on my name. I was then passed to the accounts department to advise I'm being billed for a sim card no longer on my name. I ended up at the contact center and spoke to Refilwe advising no cancelations were processed or actioned on my profile. This has really left a bitter taste in my mouth as it was my first time being a Vodacom client. Refilwe passed me back to the cancelations department where i spoke to Ntando Ngozwana who was EXTREMELY helpful! she was transparent with the activities happening on my account and advised accordingly after being 1hour and 25mins on that call. I am truly grateful to have spoken to her as it really came to a point of losing my marbles with Vodacom and their useless services. I can guarantee I will NEVER for as long as I breath will I ever sign a contract with Vodacom. My husband has been a Vodacom client for many years and after this he shall be joinng me with MTN!!!!!!