Vodacom bad network

I write this as I am not very happy with Vodacom ,i have a contract with them since 2019 and i have never had any problem with them ,until this year August when i started having a problem with their network loadshedding or no loadshedding their network sucks ,i did not pay attention much as i thought they will fix it,i then called them around November as to find out what wrong with the network on the area i am based at as including other's who are on prepared we have a similer network issue ,the only time i have network is when i go outside my yard and bê in the street and i need to stand the other side facing my house then i will have network but when i get inside my house network dololo

I have been paying them since and i have never had any reversal or Vodacom not getting their money but on my side i dont get any service or joy from them ,when i called i told the agents that as i am due for an upgrade i want to but how can i do that while there is no Network !!!!!that agent was generously honest with me and told me that the area i stay at they have logged a TT for it with no feedback so it clear that Vodacom doesn't wanna fix this issue as me as a paying customer complain as much as the ones who are on prepaid ,when i call them now they make me talk to their survey when i choose the option to speak to the agent it automatically drops the call .........all i want is for them is to cancel my contract and it should bê clear i will never pay the cancelation fee as i don't have the full service and since from August they have been debiting me and they do get their money in time!!!!!!!!!