PG
Pet G

1 reviews | Active since Oct 2021

21 Oct 2021, 10:40

Vodacom bad marketing promo

I saw an ad for Vodacom; Prime Video.Who qualifies for this offer? Vodacom contract customers, as well as Prepaid and Top Up customers who’ve spent at least R150 on the Vodacom network in the last 30 days. I thought to myself this is a very good deal. I contacted vodacom via facebook and it was confirmed by them that I can buy a sim spend r150 within 30 and I will qualify for this offer. so I bought a sim, spend the r150 airtime, bought data, made some calls and tried to sign up for the prime video. Only for this offer not to be available to me. called vodacom customer care, agent told me that the promo was over, I told her promo only ends 27 October 2021. then she told me technical care told her it was a **** site where I saw this prime video offer. This is the address where I saw the promo: https://www.vodacom.co.za/vodacom/services/amazon-prime-video Also saw it advertised on facebook. It is clear that is not a **** website. I contacted vodacom via facebook again. Agent there told me i must wait 30 days for promo to show up on my side. What happens after 30 days and the promo doesn't show up for me. The offers I receive is apple music and netflix and this is not the reason I signed up to the vodacom network. After 30 days the promo would have ended and I would be able to claim the offer at all. I am appalled by the bad service I am receiving from vodacom. No one person can tell me why i am not able to claim this 6 months free prime video. When I confirmed with them first if I would be eligible. I get told blatant lies, that the site I saw the promo was ****, that I must wait 30 days for promo to show on website. That the promo has ended. Well which is it? Not even a day with vodacom and I already regret joining the network. This is beyond bad customer service its ridiculous

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Replies (2)
Vodacom
Vodacom's reply21 Oct 2021, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PG
Pet G's update22 Oct 2021, 09:46
Reviewer Update
What does due course mean for you vodacom? When the offer has ended? I am still waiting for a call center agent to contact me, was promised by agent that someone will be in touch with me within 24 hours. My expectations were not high but you still managed to disappoint me.