VODACOM BAD INSURANCE

I went to a Vodacom store to insure a prepaid phone, they emailed the relevant offices but every time i called the 082195 number , they said they cant see the application, went to the store again and the lady showed me the email and their responses to it. 72 hrs passed and still nothing. I called them maybe for the 10th time and spent more than 30 mins on the line for them to tell me my invoice doesnt have a tax number, question is when were they going to tell me that if i didnt persist? I then sent them one with a VAT number for them to tell me the store name is not on the invoive when its clearly there! When they finaly saw it, they then told me that they are activating the insurance, I asked for written communication from them and they told me they cant, how can we trust such people with our monies? there is absolute no professionalism at all, they don't even know their work let alone take accountability. Right now I'm furious because my phone finishes its 7th day tomorrow and after that i cant insure it. They now told me they have activated it and will receive confirmation SMS after 30 minutes. If this doesn't happen, Vodacom will need to answer!!