CM
Chris M
1 reviews | Active since Apr 2022
19 Apr 2022, 17:51
Vodacom bad fibre service
My fibre is down for 5 days. No response from vodacom only this Sr ***. Vodacom apparently dose not have their own staff but they use Nokia to service they Fibre lines. Nobody from vodacom can give me an answer when the Fibre will be restored, many homes in my area have a similar issue. This is unacceptable Vodacom, please fix my service.
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Vodacom's replyOfficial
20 Apr 2022, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Apr 2022, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CM
Chris M's updateReviewer Update
22 Apr 2022, 17:58Hi Vodacom
Been over a week. Still No eta on when my fibre line will be fixed. It goes off regularly and your bad service continues. When will you get proper staff who knows what's going on to fix the fibre for good. Gugu gumbi your pr manager who is dealing with this matter has no idea what's going on. She cannot answer simple questions on when my matter will be fixed. She lies to customers , promising them complimentar mobile data and backup devices only to send them a bill to add it to their account. She lies that she will call you back with an update but never calls back. VODACOM is failing customers and I will be reporting this experience to the telecommunications ombudsman. Please get your management to contact me urgently in ***.
Been over a week. Still No eta on when my fibre line will be fixed. It goes off regularly and your bad service continues. When will you get proper staff who knows what's going on to fix the fibre for good. Gugu gumbi your pr manager who is dealing with this matter has no idea what's going on. She cannot answer simple questions on when my matter will be fixed. She lies to customers , promising them complimentar mobile data and backup devices only to send them a bill to add it to their account. She lies that she will call you back with an update but never calls back. VODACOM is failing customers and I will be reporting this experience to the telecommunications ombudsman. Please get your management to contact me urgently in ***.
CM
Chris M's update22 Apr 2022, 17:58
Reviewer Update
Hi Vodacom
Been over a week. Still No eta on when my fibre line will be fixed. It goes off regularly and your bad service continues. When will you get proper staff who knows what's going on to fix the fibre for good. Gugu gumbi your pr manager who is dealing with this matter has no idea what's going on. She cannot answer simple questions on when my matter will be fixed. She lies to customers , promising them complimentar mobile data and backup devices only to send them a bill to add it to their account. She lies that she will call you back with an update but never calls back. VODACOM is failing customers and I will be reporting this experience to the telecommunications ombudsman. Please get your management to contact me urgently in ***.
Been over a week. Still No eta on when my fibre line will be fixed. It goes off regularly and your bad service continues. When will you get proper staff who knows what's going on to fix the fibre for good. Gugu gumbi your pr manager who is dealing with this matter has no idea what's going on. She cannot answer simple questions on when my matter will be fixed. She lies to customers , promising them complimentar mobile data and backup devices only to send them a bill to add it to their account. She lies that she will call you back with an update but never calls back. VODACOM is failing customers and I will be reporting this experience to the telecommunications ombudsman. Please get your management to contact me urgently in ***.