TS
Thys S

1 reviews | Active since Feb 2023

16 Apr 2025, 11:35

Vodacom Bad Fibre

I will not recommend Vodacom as a Fibre Provider. Their after sales service is so bad and Pathetic that it is scary that I have actually been with them for over 4 Years. If you log a quarry and have been told that someone will be getting back to you, forget it. Will not happen. I have a problem with my Fibre Line and a Technician came to my house 3 times and I was recommended to upgrade my line to a 75mbs line and did so, and it have made no difference, my line still drops connection and can not be fixed. The Technician actually told me that it is a fault at Vodacom's servers and still yet I can not have it sorted out. I am now stuck again for 2 years and can not get out of the Contract for a service that is no use to me.

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Replies (2)
Vodacom
Vodacom's reply16 Apr 2025, 12:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

TS
Thys S's update16 Apr 2025, 13:01
Reviewer Update
Vodacom probably have an automated system replying to these complaints, because evry complaint has exactly the same reply and no results posted