1 reviews | Active since Aug 2022
VODACOM BAD FIBER SERVICE
Hello Peter,I am writing to formally lodge a complaint regarding the unacceptable level of service I have received from Vodacom Fiber.My fiber line has been down since 30 March 2026. Despite contacting customer care almost daily since 1 April, the issue remains unresolved. I have been repeatedly told the matter is being "escalated" to the back office, yet no progress has been made.Furthermore, I have been informed that a third-party technician is required, but no one has arrived to complete the work. For the past two weeks, my requests to speak with a manager have been consistently declined under the claim that they are "in meetings." This lack of oversight and accountability is deeply concerning.It has now been over a month without service, yet my account continues to be debited. I request that a manager contacts me immediately to resolve this technical failure and discuss a full credit for the period I have been without connectivity.I look forward to your urgent response. Regards, Mr K Nadasen ***Vodacom SR***
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
- Subject: FORMAL COMPLAINT: FINAL DEMAND – Service Restoration for SR***
I am writing to issue a final demand regarding the restoration of my fiber services, which have now been down for over six weeks. Despite multiple "escalations" and empty promises, my connectivity remains unresolved.On 05 May, I was assured of an immediate resolution. On 07 May, I was notified of a move to the Vuma Fiber network. On 08 May, a technician (Mncedisi Moyo - ***) confirmed he would arrive that same day to restore service. He has since failed to appear and is now providing unprofessional, non-substantive responses via message.This delay is entirely unacceptable, particularly as neighbours experiencing the same issue have had their services restored within two weeks. Vodacom’s failure to manage its contractors and technicians is not my concern; it is your contractual obligation to provide the service I pay for.I require my fibre line to be fully operational by 12:00 PM tomorrow, 12 May 2026.Failure to meet this deadline will result in an immediate formal dispute lodged with ICASA (Independent Communications Authority of South Africa). Furthermore, I expect a full credit for the period during which I have been without service.
I await confirmation of the technician’s arrival time for tomorrow morning.
Regards,Shameshen Munian on behalf of K Nadasen
0845****39 / ***
- Subject: FORMAL COMPLAINT: FINAL DEMAND – Service Restoration for SR***
I am writing to issue a final demand regarding the restoration of my fiber services, which have now been down for over six weeks. Despite multiple "escalations" and empty promises, my connectivity remains unresolved.On 05 May, I was assured of an immediate resolution. On 07 May, I was notified of a move to the Vuma Fiber network. On 08 May, a technician (Mncedisi Moyo - ***) confirmed he would arrive that same day to restore service. He has since failed to appear and is now providing unprofessional, non-substantive responses via message.This delay is entirely unacceptable, particularly as neighbours experiencing the same issue have had their services restored within two weeks. Vodacom’s failure to manage its contractors and technicians is not my concern; it is your contractual obligation to provide the service I pay for.I require my fibre line to be fully operational by 12:00 PM tomorrow, 12 May 2026.Failure to meet this deadline will result in an immediate formal dispute lodged with ICASA (Independent Communications Authority of South Africa). Furthermore, I expect a full credit for the period during which I have been without service.
I await confirmation of the technician’s arrival time for tomorrow morning.
Regards,Shameshen Munian on behalf of K Nadasen
0845****39 / ***