Vodacom bad experience

<p>Good day this email serves to inform you with how unhappy I am with your services, I wrote an email on the 28 December telling you that the was a debit order that went through on my account and it was returned I got a call I asked can you do a re-debit and you tod me its not necessary as I'm not owing on both your system, despite that I went to Vodacom store and got told the same story which I insisted to pay the amount to avoid penalties now I receive an sms that I'm owing while I have exhausted every platform to seek assistance in time. can you please give a call its urgent ********** 810 kind regards</p>