AR
Amanda R

1 reviews | Active since Sept 2017

14 Nov 2017, 12:54

Vodacom Bad Debt **** with Hammond Pole

After 16 years with Vodacom I cancelled my contract. What a nightmare, instead of cancelling it they renewed it, the hours I spent sorting that out. At the same time I cancelled my 3G card, it was an airtime only option no device. I was told I needed to pay a penalty to cancel, regardless of the **** they had just put me through. I paid 5 months subscription as the penalty.

Since then I am bombarded with emails, whatsapps and sms's from Hammond Pole telling me I owe Vodacom R3-4k , the consequence of not paying will be a bad mark on my credit record. I keep telling them to go back to Vodacom and check the facts, luckily my phone and email have block sender.

After 16 years as a Vodacom customer to be treated like this just reminds me that I made the right decision to make providers.

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team