1 reviews | Active since Sept 2017
Vodacom Bad Debt **** with Hammond Pole
After 16 years with Vodacom I cancelled my contract. What a nightmare, instead of cancelling it they renewed it, the hours I spent sorting that out. At the same time I cancelled my 3G card, it was an airtime only option no device. I was told I needed to pay a penalty to cancel, regardless of the **** they had just put me through. I paid 5 months subscription as the penalty.
Since then I am bombarded with emails, whatsapps and sms's from Hammond Pole telling me I owe Vodacom R3-4k , the consequence of not paying will be a bad mark on my credit record. I keep telling them to go back to Vodacom and check the facts, luckily my phone and email have block sender.
After 16 years as a Vodacom customer to be treated like this just reminds me that I made the right decision to make providers.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
