AK
Arno K
1 reviews | Active since Feb 2022
04 Nov 2022, 15:25
Vodacom - Bad Data Bundles explanation/descriptions and bad customer service
I bought a Voice Bundle on my Vodacom app that cost the last of my airtime. However, this bundle did not clearly specify that it is only applicable from Vodacom to Vodacom (the bundle does contain the characters "VC" but nowhere is it specified anywhere what "VC" means). I called a call centre agent and she advised there is no way for me to revert this transaction.
My airtime for the month is thus wasted. Just another disappointing Vodacom experience that results in no action from Vodacom and frustration for the user. I'll be looking for a new service provider once my contract expires. I'll be looking to a new provider
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Replies (2)
Vodacom's replyOfficial
06 Nov 2022, 22:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2022, 22:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Arno K's updateReviewer Update
07 Nov 2022, 11:31I can confirm someone has reached out to me and reverted the bundle and airtime as mentioned above.
The effort is highly appreciated. His service was also very good, which I also highly appreciated.
Thank you very much for rectifying the problem. I hope similar issues can be avoided in the future.
Again, thank you for sorting out the issue in the end, regardless.
The effort is highly appreciated. His service was also very good, which I also highly appreciated.
Thank you very much for rectifying the problem. I hope similar issues can be avoided in the future.
Again, thank you for sorting out the issue in the end, regardless.
AK
Arno K's update07 Nov 2022, 11:31
Reviewer Update
I can confirm someone has reached out to me and reverted the bundle and airtime as mentioned above.
The effort is highly appreciated. His service was also very good, which I also highly appreciated.
Thank you very much for rectifying the problem. I hope similar issues can be avoided in the future.
Again, thank you for sorting out the issue in the end, regardless.
The effort is highly appreciated. His service was also very good, which I also highly appreciated.
Thank you very much for rectifying the problem. I hope similar issues can be avoided in the future.
Again, thank you for sorting out the issue in the end, regardless.