1 reviews | Active since Apr 2017
Vodacom Bad Customer Services
<p>On the 24/11/2016 round about 22h00 I called Vodacom custoemr services regarding my extensive datausage on my phone, I spoke to a lady who was unwilling to assist, so i requested to speak to her Supervisor, but some guy by the name pf Mongezi snatched the phone from the consultant, and he was very rude, he advised that I think i know too much, I hung up on that guy and he called me back on my phone disrespecting me and he asked who did i think I am and so. The following day on the 25th I called the Service Provider again and spoke to a Team Leader who advised that she will follow up, I waited for the response, then I called in again, regarding this after 72hours , no response , i spoke to several team manager, til managers who advised that they will deal with this, I then requested to speak to the Operations manager, I then started to speak Hopolang Leepile, the Operations Manager @ one of the Outsourced companies Merchants, he promised to get to the bottom of this , I even communicated with him via email, nothing as yet, Vodacom is just giving us appalling service these days </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
