VM
Vuyani M

1 reviews | Active since Apr 2017

24 Apr 2017, 16:03

Vodacom Bad Customer Services

<p>On the 24/11/2016 round about 22h00 I called Vodacom custoemr services regarding my extensive datausage on my phone, I spoke to a lady who was unwilling to assist, so i requested to speak to her Supervisor, but some guy by the name pf Mongezi snatched the phone from the consultant, and he was very rude, he advised that I think i know too much, I hung up on that guy and he called me back on my phone disrespecting me and he asked who did i think I am and so. The following day on the 25th I called the Service Provider again and spoke to a Team Leader who advised that she will follow up, I waited for the response, then I called in again, regarding this after 72hours , no response , i spoke to several team manager, til managers who advised that they will deal with this, I then requested to speak to the Operations manager, I then started to speak Hopolang Leepile, the Operations Manager @ one of the Outsourced companies Merchants, he promised to get to the bottom of this , I even communicated with him via email, nothing as yet, Vodacom is just giving us appalling service these days </p>

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Replies (1)
Vodacom
Vodacom's reply25 Apr 2017, 06:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team