Vodacom Bad Customer service on handset repair

so I received a call from you Moddy, after complaining on Hello Peter, who advised that Colleen Wilson (VD) from Vodacome will apply to me: This is the reply I received - WHICH IS UNNACCEPTABLE. - and see my response - this has not resolved the issue on hand:

(my reply) Initially when the phone was booked in for THE FIRST TIME. THERE WAS NO CHARGE, AS THE REPAIR CENTRE ONLY requested permission to go ahead without back up !! When the phone was RETURNED THE 2ND TIME, ALL OF A SUDDEN THERE WAS A CHARGE OF R2600 ?? Why was this done charged and quote for the FIRST TIME THE PHONE WAS IN AT THE REPAIR CENTRE FOR THE REPAIRS, (I still have the email where the repair centre only requested my permission to go ahead without no backup – NO CHARGE ATTACHED to this quote)

These photos were taken the SECOND TIME MY PHONE WAS sent back from the Vodacom Cape Gate to the repair centre NOT SO?

This reply is unacceptable and certainly not customer care – nothing has been resolved, and more than 4 weeks have gone by with bad service. ‘ Now I am left to fix a phone that was not “Damaged” like this in the first place. A port breaking off from the motherboard must have really been thrown around and damaged. This was not your findings THE FIRST TIME MY PHONE WAS BOOKED INTO THE REPAIR CENTRE – I have proof of the email. 2nd time around, I now have a charge of excess of R2600 Do you call this customer service. I know the facts, and that is all that you have done again – IS REPORT ON facts. Does anyone not look at the fact that the first time around – THERE WAS NO CHARGE ?? I never received my handset In my possession. But the 2nd time around I now HAVE R2600 COSTS. ???????

I had already paid Cape Gate R299 for backing up of my phone, why was an email sent to me, asking the same thing, and then just sending my phone back, when I clearly asked cape gate to mention that we had done a backup prior to sending the phone off!!

regards Heidi

Heidi From: Colleen Wilson (VD) ********** Sent: Monday, 07 May 2018 12:33 To: Heidi Dittrich Subject: ********** 0, ********** 2 Good day Initially the device was booked in for not charging,When the device was assessed the technicians discovered that the charging port was broken off from the main board,meaning that the mainboard needs to be replaced,I have attached the pic for youre perusal of the port broken off from the main board, We will return the device to Cape Gate unrepaired. Kind Regards Colleen

 7 May 2018, 12:50 a few seconds ago

********** a further response from me: I REFER TO THE ATTACHED EMAIL FROM REPAIRS – I was away and not on my Gmail. I spoke to Elzaan and asked why was a message not left on my cellphone to call back?? I HAD ALREADY PAID R299 TO THE CAPE GATE CENTRE TO BACK UP MY PHONE – why was this email necessary?? I asked cape gate to make mention of this in the form I had completed. So why not go ahead with the repair of the phone. I HAD ALREDY PAID FOR A R299 BACKUP TO VODACOM prior to sending my phone off!! From: Colleen Wilson (VD) ********** Sent: Monday, 07 May 2018 12:33 To: Heidi Dittrich Subject: ********** 0, ********** 2 Good day Initially the device was booked in for not charging, When the device was assessed the technicians discovered that the charging port was broken off from the main board,meaning that the mainboard needs to be replaced, I have attached the pic for youre perusal of the port broken off from the main board, We will return the device to Cape Gate unrepaired. Kind Regards Colleen