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Siviwe N
1 reviews | Active since Oct 2016
26 Mar 2024, 09:41
Vodacom bad customer service
Upgraded my contact in February 2024 but when i got the device i returned it within 5 working days and called vodacom on the 12th March and again on the 14March and they confirmed to have received the device and i asked them to reverse the upgrade so that i don't get debited. Today i have been debited for a contact that was supposed to have been reversed turns out nothing has been done to date and the amonth is R1300. Im so sick and disgusted at your service and as soon as im done with this contact im migrating to another service provider.
I've been a loyal customer with vodacom since 2015 but this is really unacceptable!
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Replies (2)
Vodacom's replyOfficial
26 Mar 2024, 09:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Mar 2024, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Siviwe N's updateReviewer Update
10 Apr 2024, 12:38Hi
Thank you for the feedback but this querry has not been resolved,please don'tcut corners if you want to do something right. If the upgrade has been reversed why has there been no refund on the extra amount charged on my March debit order? Could you refund the extra R1300 that was incorrectly charged due to your delay in reversing the upgrade.
Please make direct contact with me before coming back here to update half the story.
Thank you for the feedback but this querry has not been resolved,please don'tcut corners if you want to do something right. If the upgrade has been reversed why has there been no refund on the extra amount charged on my March debit order? Could you refund the extra R1300 that was incorrectly charged due to your delay in reversing the upgrade.
Please make direct contact with me before coming back here to update half the story.
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Siviwe N's update10 Apr 2024, 12:38
Reviewer Update
Hi
Thank you for the feedback but this querry has not been resolved,please don'tcut corners if you want to do something right. If the upgrade has been reversed why has there been no refund on the extra amount charged on my March debit order? Could you refund the extra R1300 that was incorrectly charged due to your delay in reversing the upgrade.
Please make direct contact with me before coming back here to update half the story.
Thank you for the feedback but this querry has not been resolved,please don'tcut corners if you want to do something right. If the upgrade has been reversed why has there been no refund on the extra amount charged on my March debit order? Could you refund the extra R1300 that was incorrectly charged due to your delay in reversing the upgrade.
Please make direct contact with me before coming back here to update half the story.