MS
Mureed S
1 reviews | Active since Feb 2023
22 Sept 2025, 16:22
Vodacom bad customer service
Good day people I have app**** for vodacom fiber to the home on 27 August 2025 my router was delivered on 29 August 2025 today is 22 September 2025 WHAT HAPPENED TO THE 14 WORKING DAY POLICY??? I'm do fed up with Vodacom at the moment ive called the call center 18 times but I get nowhere at all the last bad experience I had was with Telkom now this is happening at Vodacom Can it be this difficult to get wifi service in South Africa
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Vodacom's replyOfficial
23 Sept 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mureed S's updateReviewer Update
25 Sept 2025, 11:21SO***
I am still waiting for someone to contact me regarding my wifi, it looks like there is no communication between Vodacom and Openserve this is pathetic your service is ridiculous its my first time experiencing this kind of service from a service provider.
Where does this leave us as consumers if the service providers have a don't care attitude?
Vodacom has a 14 days policy its more like a 4 week policy FFS I hope this reaches someone who actually care about us as consumers and sort out this matter I've spoken to so many consultants I've lost count I must spend my time,effort and airtime on phone calls almost begging for a service that I pay for
I am still waiting for someone to contact me regarding my wifi, it looks like there is no communication between Vodacom and Openserve this is pathetic your service is ridiculous its my first time experiencing this kind of service from a service provider.
Where does this leave us as consumers if the service providers have a don't care attitude?
Vodacom has a 14 days policy its more like a 4 week policy FFS I hope this reaches someone who actually care about us as consumers and sort out this matter I've spoken to so many consultants I've lost count I must spend my time,effort and airtime on phone calls almost begging for a service that I pay for
MS
Mureed S's update25 Sept 2025, 11:21
Reviewer Update
SO***
I am still waiting for someone to contact me regarding my wifi, it looks like there is no communication between Vodacom and Openserve this is pathetic your service is ridiculous its my first time experiencing this kind of service from a service provider.
Where does this leave us as consumers if the service providers have a don't care attitude?
Vodacom has a 14 days policy its more like a 4 week policy FFS I hope this reaches someone who actually care about us as consumers and sort out this matter I've spoken to so many consultants I've lost count I must spend my time,effort and airtime on phone calls almost begging for a service that I pay for
I am still waiting for someone to contact me regarding my wifi, it looks like there is no communication between Vodacom and Openserve this is pathetic your service is ridiculous its my first time experiencing this kind of service from a service provider.
Where does this leave us as consumers if the service providers have a don't care attitude?
Vodacom has a 14 days policy its more like a 4 week policy FFS I hope this reaches someone who actually care about us as consumers and sort out this matter I've spoken to so many consultants I've lost count I must spend my time,effort and airtime on phone calls almost begging for a service that I pay for