Vodacom Bad customer service

After having a horrible experience with Vodacom for over a year, I finally got a new fibre subscription. After instructing Vodacoms sales consultants and other consultants, I got the new fibre subscription connected to my existing router and I delayed the installation of the new subscription because I was going to move soon and i wanted the installation done at the new place. I called last week, 11 Jan, and had to explain this whole situation from the beginning because no one logged my ticket. I had to set an installation date for Monday 15th Jan and after waiting whole day for the installation to happen, I finally called Vodacom fibre again and I was instructed that the installation will only happen after 30 days so now I'm paying for WiFi that i can't even use and their best solution was to cancel my subscription, pay the outstanding amount which is basically all of it because i only got the subscription Dec 2023 and get a new subscription and my installation can be done in two weeks.

This is ridiculous, Vodacom clearly needs better communication with it's departments and their clients. They basically lie to clients, saying one thing one day and something completely different the next This is the worst service I've ever received!!!