SM
Sonja M
1 reviews | Active since Jan 2024
15 Jan 2024, 09:42
Vodacom - Bad customer service
I've been trying to cancel a data sim for the past 6 months without success. Phone options and the Tobi robot are useless, and the amount is going out of my account every month for a SIM I don't use anymore. In-store is not able to process my request either. No reference numbers were provided through the phone option and no follow-up.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jan 2024, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jan 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Sonja M's updateReviewer Update
18 Jan 2024, 10:56I received a call from Vodacom while I was on a business call and a subsequent voice message that the caller would call back later. 3 Days later and no follow-up call.
I've also sent an email to customer care Ref: ***
I've received an email back reverting my request to Tobi who from numerous previous experiences is not able to handle my query.
The cycle is repeating.
I've also sent an email to customer care Ref: ***
I've received an email back reverting my request to Tobi who from numerous previous experiences is not able to handle my query.
The cycle is repeating.
SM
Sonja M's update18 Jan 2024, 10:56
Reviewer Update
I received a call from Vodacom while I was on a business call and a subsequent voice message that the caller would call back later. 3 Days later and no follow-up call.
I've also sent an email to customer care Ref: ***
I've received an email back reverting my request to Tobi who from numerous previous experiences is not able to handle my query.
The cycle is repeating.
I've also sent an email to customer care Ref: ***
I've received an email back reverting my request to Tobi who from numerous previous experiences is not able to handle my query.
The cycle is repeating.