SH
Sasha-Lee Holford

1 reviews | Active since Aug 2017

11 Aug 2017, 15:54

Vodacom Bad Customer Service

<p>I went to vodacom today to get assitance from one of the staff members and i did not take a ticket but i wanted to ask a quick question if the store takes OBF units and the sales assistant said directly to my face that she was busy with a customer i did not see any customer that she was assisting and she said i should get a ticket and wait like everyone else is waiting to be assisted. So i rep**** and said i just needed to find out if your store will assist me before i take a ticket and wait in a long que so she told me rudely to rather go to the Vodacom Greenacres store opposite the food court maybe they will be able to assist me there. I am extremely disgusted in the sales consultants work etiquette towards customers. This is the second time i have been treated like this by Zoleka. </p>

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Replies (2)
Vodacom
Vodacom's reply12 Aug 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Aug 2017, 08:34
Official

Dear Sasha-Lee Holford,

I do apologise for the bad service received and inconvenience caused.

I've sent you an email with feedback.

Regards,

UW