Vodacom bad customer service

<p>I have given my cell in for repairs in the 3rd December. I get an SMS Sunday saying I must contact them. I do and they tell me I must pay in R1089 to fix the battery. This cell was previously given in for repairs. I do not see why I must pay in when that cell was faulty in the first place. They still wanted me to pay in to save my information on the cell. I have been a loyal customer for many years and pay quite a bit for my cell. I do not even have that cell for two years. I am utterly disappointed and disgusted with vodacom. I have complained at least three times on hello peter yesterday and no one gets back to me. When I gave in my cell previously they returned it to me so filthy and I take great care to keep my cell looking new.</p>